Privacy Policy

Website Privacy Statement

Bedstone Limited (t/a The West Gate) is part of Associated Care Centres, a group of care homes based in Sturry,
Kent. Bedstone Limited is a company incorporated in England and Wales, company number 4459323.

Bedstone Limited’s registered address is: The West Gate, 2-4 Canterbury Road, Westgate-on-Sea, Kent, CT8 8JJ.

Associated Care Centres (“we” or “us”) is committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at info@the-westgate.co.uk.

Associated Care Centres is registered with the Information Commissioner’s Office.

This Privacy Policy together with our cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.thewestgate.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

Our Principles

• We’ll only collect and use your information where we have lawful grounds and legitimate service-related
  reasons to do so.
• We’ll be transparent in our dealings with you and tell you how we’ll collect and use your information.
• If we collect your information for a particular purpose we’ll only use it for that purpose, unless you’ve been
  otherwise informed and given your permission where relevant.
• We won’t ask for more information than we need for the purposes for which we’re collecting it.
• We’ll update our records when you tell us that your details have been changed.
• We’ll periodically review your personal information to ensure we don’t keep it for longer than is necessary.
• We’ll ensure that your information is securely disposed of at the end of the appropriate retention period.
• We’ll observe your rights under applicable privacy and data protection laws and will ensure that queries
  relating to privacy issues are dealt with promptly and transparently.
• We’ll train our staff on their privacy obligations. All our policies are disseminated through Quality Compliance Systems, as with the GDPR 2018.

What information does The West Gate hold and how will we use it?

Information you give us:

You may give us information about you by completing enquiry forms on the website, by requesting via the website that we send you marketing information, by linking to social media accounts, or by leaving comments and reviews. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. If you are a contracted member of staff or Service User we may retain this information for a minimum of 6 or 12 years, and up to 20 or 30 years should a future claim be considered likely, in accordance with the NHS Records Management Code of Practice for Health and Social Care 2016. Unless you have elected to permanently share your personal information via comments, reviews and/or social media links, we will not
retain any such information if you are not an employee or Service User.

Information The West Gate collects about you:

We may collect anonymised copies of the following information from you when you visit the website.

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.

We will only ever retain this information in an anonymous format, and only for as long as is necessary to inform ongoing website improvements. These improvements aim to optimise visitor navigation and overall site accessibility. This information is obtained through our site host 1&1 Internet Ltd, which does not use cookies for analytic purposes. IP addresses and browser strings are saved anonymously by 1&1 Site Analytics so that they cannot be traced back to individual visitors and so that visitors cannot be uniquely identified. As a result, we never retain information on visitor location or any other information that is not essential for functional site improvements.

Information we receive from other sources:

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. If you are a contracted member of staff or Service User we may retain this information for a minimum of 6 or 12 years, and up to 20 or 30 years should a future claim be considered likely, in accordance with the NHS Records Management Code of Practice for Health and Social Care 2016. Unless you have elected to permanently share your personal information via comments, reviews and/or social media links, we will not retain any such information if you are not an employee or Service
User.

Cookies

Our website host 1&1 Internet Limited does not use profiling cookies and exclusively uses technical cookies, which do not require user consent, to ensure the smooth running of the website. For more detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy below.

Use Made of the Information. The West Gate may use the information we receive and/or collect about you to:

• Fulfil our obligations under any contract we have entered into with you or with a Service User you
  represent, and to provide you or the relevant Service User with information or services you or the Service
  User has requested.
• Send you newsletters and marketing information if you have consented to us doing so.
• Notify you of products and services we feel may interest you, or permit third parties to do so if you have
  provided the appropriate consent.
• Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.
• The West Gate processes personal information for certain legitimate business purposes, which include some or all the following:
• Where the processing enables The West Gate to enhance, modify, personalise or otherwise improve the website, its services or communications.
• To identify and prevent fraud.
• To enhance the security of The West Gate’s network and information systems.
• To better understand how people interact with The West Gate’s website.
• To administer the website and carry out data analysis, troubleshooting and testing; and
• To determine the effectiveness of promotional campaigns and advertising.

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested. Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage: https://www.the-westgate.co.uk/contact-us/. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of
  interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks
  that require the data to select and serve relevant adverts to you and analytics and search engine providers that
  assist us in the improvement and optimisation of the website.

Please note we may need to disclose your personal information where we:

• Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange
  of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage [insert webpage link]. If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage [insert webpage link]. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage: https://www.the-westgate.co.uk/contact-us/.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/. If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage https://www.the-westgate.co.uk/contact-us/ or you can contact us by emailing info@the-westgate.co.uk. We also welcome your views about our website and our Privacy Policy.

COOKIES WEBSITE STATEMENT

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to files that collect information in this way.

Profiling Cookies can be used to distinguish you from other users of an application or site. Technical Cookies are used to provide for the smooth running of a website, providing you with a good experience when you browse and also allowing for better improvement of the site. User consent is not required for technical cookies.

Associated Care Centres and our website host, 1&1 Internet Limited, do not use profiling cookies and exclusively use technical cookies. We do not use cookies for analytic purposes on our 1&1 MyWebsite. IP addresses and browser strings are saved anonymously by 1&1 Site Analytics so that they cannot be traced back to individual visitors and so that visitors cannot be uniquely identified. As a result, we never retain
information on visitor location or any other information that is not essential for functional site improvements.